If you are dissatisfied with your online purchase, you can return the unused items within 14 days of receipt. You can download the return form on our website. Fill in the return form completely; mail it to email@example.com and add it to the package. Returning your order by post or courier is at your own expense. We are not responsible for products that are returned to us in error. We recommend you use a courier service which provides insurance for the value of the items you return or at least provides you with proof of shipment.
All items are checked upon receipt, the labels must not be removed! Items that are visibly worn, damaged or in an unacceptable condition will not be taken back. In these cases, your return will not be processed and the package will be returned. The return period is 14 days after receipt. If the order is returned later, we are forced to return the package to you. In case of exceptions or remarks regarding the return conditions, you can email us to firstname.lastname@example.org to avoid disappointment.
You can download and print the return form here:
If you want to exchange an item, you can return your order at your own expense and place a new order via our website. The amount of the original order will be refunded within 5 working days. You can hand in your return package at a (DHL Parcel shop or) PostNL near you. Make sure that the return form is included in the package and send the package, with proof of shipment to the address below:
Gunpowderstudio, Speezys, Kardoes 12, 1505RG Zaandam